TERMS AND CONDITIONS
Prices are in US dollars and subject to change without notice. P1 Prices - Stocking dealers, P2 Prices - Non-Stocking dealers.
Opening Order And Re-order Requirements For Stocking Dealers
Our minimum opening order amount for stocking dealers is $1,000 with an annual minimum purchase of $2,000. Port 68 reserves the right for qualifying status of stocking dealers. Please check with our customer service department if you have any questions in regards to the status of your account. Opening orders must be pre-paid with a credit card or pre-paid check. For credit card orders, please submit the credit card account number, card holder’s name as it appears on the card, mailing address (for credit card verification), and expiration date. Re-orders are subject to a $250 minimum order amount. (The first order a customer places with Port 68 is subject to the $1,000 minimum opening order amount.) An additional fee will apply to orders that do not meet the order minimum.
Opening Order And Re-order Requirements For Non-Stocking Dealers
Our minimum opening order and reorder for non-stocking dealers is $500. Prices for non-stocking dealers are listed as P2 Prices. Please check with our customer service department if you have any questions in regards to the status of your account. Opening orders must be pre-paid with a credit card or pre-paid check. For credit card orders, please submit the credit card account number, card holder’s name as it appears on the card, mailing address (for credit card verification), and expiration date.
We accept pre-paid checks, Visa, MasterCard, and American Express. To be considered for Net 30 terms, submit at least three trade references with your business banking information via fax, mail, or internet. Credit approval takes approximately two weeks.
Lead time is 4-6 weeks from the time the order is accepted. For items other than custom upholstered furniture, lead time is generally closer to 4 weeks.
Most orders are shipped via UPS or FedEx Ground. Larger items and volume orders will be shipped via common carrier. We will attempt to use the customer’s preferred carrier if the customer agrees to assume any additional transportation charges and if the preferred carrier will accept the shipment. However, we reserve the right to use our discretion as to the carrier to be used on any shipment.
All freight charges via common carrier will be freight prepaid (FOB Chicago). Prepaid freight charges will be calculated at approximately 15% of order total for lamps and accessories. For other items, a quote may be obtained from Customer Service. Final shipping charges will be billed at time of invoicing if prepaid amount does not cover actual shipping costs. Residential delivery will incur additional charges. Port 68 will accommodate drop-ship requests for a $15 fee. If your ship-to address is outside the continental U.S., please contact Customer Service for a price quote. Rates are subject to change without notice.
All shipments are packed carefully using standard approved packing methods. If any damage or loss occurs in transit, please do not refuse the shipment as this causes unnecessary shipping expenses and delays.
Any merchandise with visible damage must be noted by the delivery service upon receipt in your warehouse. Any concealed damage must be reported within 10 days to Port 68. All claims must first be reported to the carrier (contact UPS or FedEx Ground directly to begin the claims process). UPS or FedEx will issue a claim number to both Port 68 and the customer which will expedite the claims procedure. For loss or damage of merchandise transported via common carrier, a claim must be filed directly with the carrier within 5 working days. Port 68 is happy to supply information necessary for the completion of your claim.
A Return Authorization issued by our Customer Service Department is required for all returns. Unless the item shipped is the wrong item, Port 68 does not normally accept returns. No returns or damaged merchandise will be accepted without a pre-assigned Return Authorization. Returns for reasons other than damage or defect are subject to a 15% restocking fee plus freight charges. Such items must be in original condition, showing no signs of wear.